Dear Guest,
A warm welcome to Mystras and in particular to the Mystras Grand Palace Resort & Spa. Thank you for choosing our hotel as your place to stay in the Peloponnese.
If there is anything that you may need to feel more ‘at home’, please kindly contact Guest Relations or the Front Desk.
We are proud of our hotel’s luxurious accommodation, spa, fine restaurants & bars, gardens, tennis courts, multiple banqueting and conference facilities and dedicated staff, who will provide you with the highest level of personalized service.
We hope your stay with us will be both memorable and enjoyable full of experiences and we sincerely look forward to assisting you in any way we can.
The Management and team members are pleased to have you with us.
Sustainability Policy
At the Mystras Grand Palace Resort & Spa we believe in caring for our guests, our staff, the environment and our local community. These are our fundamental values and everyone working at our hotel has their part to play in delivering them.
Visit us and you’ll meet team members who enjoy doing something they believe in. You’ll see how together, we’re turning environmental and social issues into natural, everyday actions.
Our aim is to deliver an outstanding guest experience while making a positive difference to the community and environment in which we operate – through high quality services, economic benefits, environmental protection, community involvement and employment.
This Information Directory is provided to assist you in having a more comfortable stay and to better acquaint you with the Mystras Grand Place Resort & Spa.
Guest Services
Airport, port and bus station transportation
The hotel is 245 km away from the “Eleftherios Venizelos” Athens Airport, approximately 2.5 hours by car and 95 km from Kalamata’s airport, about an hour’s drive. Also the nearest port Gytheion is 45 km away and the nearest central bus station in Sparta, is 7 km away. Please contact the front desk if you need to arrange transportation.
Airline Information & Tickets
The Concierge will be pleased to reserve or confirm all your transportation needs.
Baby Cots
They are available upon request
Baby Sitting
If you require babysitting services please contact the Front Desk in advance. We are dedicated to your children’s safety, kindly advise us of any concerns you might have.
Baggage Service
Please contact the Reception for luggage pick-up and storage .Our porter will be happy to carry your luggage to and from your room.
Bathrobes
For the comfort of your stay, you will find bathrobes and extra pillows in your wardrobe. If you wish to purchase a bathrobe, kindly contact the Reception.
Banks
ATM machines are available in Sparta.
Beauty center
The beauty center is located in the main building and and is open from 10:00 – 20:00. The following services are provided: face treatment, manicure, pedicure, make up ,waxing and hair treatments.
Breakfast
The breakfast is served in our restaurant “Elia” from 07:30 – 10:30 every day.
Early breakfast service is also available.
Business Center
The Business center is located adjoining to the reception desk and is open around the clock. Is equipped with computer, printer, fax machine , photocopy and scan machine.
Car rental
Contact the concierge to book car rental to cover all your needs.
Credit Cards
We accept Mastercard and Visa. All credit arrangements must be stated upon registration. Guest wishing to charge their accounts to anyone other than themselves must have this arranged prior to arrival. Kindly note that personal checks cannot be honored. The hotel will seek pre-authorization on all credit card payments. A credit limit is established for all our guests on arrival. Should this limit be exceeded during your stay, we will require further authorization and we will inform you accordingly.
Concierge
The concierge is located adjoining to the reception and will be happy to give you any information you may ask.
Currency Exchange
Foreign currency may be exchanged at the Reception.
Check in – Check out
Check in time is from 15:00
Please contact the reception if you require your room after the official checkout time of 11:00 . There is an additional charge for extension of your stay until 18:00. Express check out is available under request.
Church Services
Please contact the Reception.
Doctor
If you need any medical assistance please contact front desk.
Excursions
You may book excursions to visit important archeological sights. Contact the concierge to book different types of tours.
Electricity
Power supply in your room is 220 volts. Should you require an adaptor do not hesitate to contact the Front Desk. The socket in the bathroom should be used exclusively for electrical razors.
Email Services
The hotel email address is [email protected].
Fridge
Each room is equipped with a small fridge which can be stocked with drinks and snacks upon request.
Fire Emergency
Please read the fire precautions notice and directions located on the back of the door of your room. If for any reason you suspect fire call the Front Desk immediately. If you hear the fire alarm, evacuate your room at once. Do not use the elevators. Fire extinguishers can be found in each room.
Flowers
Should you wish to order flowers please contact the Reception.
Guest Relations
Guest Relations will be happy to assist you with any special request you may have.
Heating/Air Conditioning
The hotel has full central heating/air conditioning. Each room has a thermostat control in order to adjust the temperature as you wish. Please keep in mind that doors need to be closed for the system to operate. Should you require any further assistance please contact the Front Office.
Hotel Reservation
Planning a return visit to our hotel? We will be pleased to make your reservation. Kindly contact the Reception.
Hotels Shops
In our hotel there are shops with traditional and local products and gifts. The shops will remain open, daily from 09:00 to 19:00. Outside opening hours, please contact the reception.
Housekeeping
Please contact the Front Desk if you require a new clean bathrobe or extra towels, pillows or blankets.
Ice
Should you require ice in your room kindly contact the Reception.
Internet
Free wireless internet (wi-fi) is available in all rooms and public areas of the hotel.
Laptops and tablets
Laptops and tablets are available upon request.
Laundry
In case you have clothes for cleaning or ironing you can give them to your maid or you can contact the housekeeping department. Clothes handed in by 9:00 will be returned by 17:00 the same day except Sundays and Holidays.
For your convenience you will find iron and ironing board in the closet of your room.
Lost & Found
If you lost something during your stay, please contact the housekeeping department or the front desk.
Meeting & Conventions
There are 3 meeting rooms with a capacity of 15 to 600 persons which are perfect for all types of business functions. Please contact the Front Desk for further information.
Mini Bar
Each room is equipped with complimentary bottles of water.
Parking Facilities
Parking is available in the car park of the hotel. Also bus station is available in our hotels parking area. Driver’s service is also available. Please remember not to leave any valuables in your car.
Pets
Thank you for your understanding! Pets are not allowed in the hotel.
Petrol Stations
Petrol stations are open daily from 7:00 to 21:00 except for Sundays and Public Holidays from 7: 00 to 18:00. The nearest petrol station is located outside the hotel.
Pillows
Several types , hypoallergic pillows are available upon request.
Pharmacy
Please contact the Reception.
Pressing
For your convenience, you will find an iron and ironing board in your wardrobe.
Rejuvenation and wellness center
The Karam Spa is located in the main building and is open from 10:00 until 20:00. There is sauna, steambath, jacuzzi and massage room.
Restaurant – Bars
Our restaurant “Palataki” offers a creative Greek Mediterranean cuisine.
It is open from13:00 -16:00 for lunch and 18:30 -23:00 for dinner every day.
“Palataki Restaurant” with views of Mystras is the ultimate dining experience. You can enjoy the perfect balance between Earth and Sea and savor truly exquisite results. *
Our restaurant “Elia” offers breakfast from 07:30 – 10:30 every day.
The “Castle Bar” offers signature cocktails. Opens daily from 17:00 – 01:00. *
The “Byzantino Cafe” offers light snacks and delicious desserts from 9:30 – 24:00.**
The pool bar “Doukato” is open from May until October from 09:00 – 23:00.
Food or breakfast is available in special packaging , upon request.
Room Service
Room service is available from 07.00-23.00.
Reception
Reception is 24 hour available.
Safe Deposit Box
According to Article 835 of the Greek Civil Code, the hotel cannot be held responsible for any loss of money, jewelry or any other valuable possessions belonging to our guests. However, for better protection of your valuables, there is a safe in your room, at no extra charge. Should you require further assistance, please contact the Reception.
Sightseeing Tours
Please contact the Concierge.
Sparta transportation
For your transportation to and from Sparta there is a bus stop outside the hotel.
Swimming Pools & Spa
Guests of our hotel are welcome to use the facilities of our hotel. This includes 1 indoor* & 2 outdoor pools ( for adults and for children), indoor and outdoor jacuzzi*, fitness center and spa, sauna and hammam.
Outdoor swimming pool opens 09.00-19.00
Taxi
Should you require a taxi, please contact the Doorman or the Front Desk.
Telephone Services
Please see the Telephone Services section of this Information Directory for country code listings.
Tennis
Four professional floodlit tennis courts are available. Tennis rackets and tennis balls are available at the Reception.
For reservations please contact the Reception.
TV
All rooms have a satellite tv.
Wakeup Calls
For wake up calls please contact the Front Desk.
Weddings
Our team of experts will be happy to assist you in planning your special occasion to perfection to ensure the creation a unique dining experience. Kindly contact the Concierge for assistance.
*Following the health protocols of Covid-19, the department will not operate until 31/12/2020
** Kindly contact the Front Desk for further information about the available hours
