Dear Guest,


A warm welcome to Mystras and in particular to the Mystras Grand Palace Resort & Spa. Thank you for choosing our hotel as your place to stay in the Peloponnese.

If there is anything that you may need to feel more ‘at home’, please kindly contact Guest Relations or the Front Desk. 

We are proud of our hotel’s luxurious accommodation, spa, fine restaurants & bars, gardens, tennis courts, multiple banqueting and conference facilities and dedicated staff, who will provide you with the highest level of personalized service.

We hope your stay with us will be both memorable and enjoyable full of experiences and we sincerely look forward to assisting you in any way we can.

 

The Management and team members are pleased to have you with us.

 

Sustainability Policy

 At the Mystras Grand Palace Resort & Spa  we believe in caring for our guests, our staff, the environment and our local community. These are our fundamental values and everyone working at our hotel has their part to play in delivering them.

 Visit us and you’ll meet team members who enjoy doing something they believe in. You’ll see how together, we’re turning environmental and social issues into natural, everyday actions.

Our aim is to deliver an outstanding guest experience while making a positive difference to the community and environment in which we operate – through high quality services, economic

benefits, environmental protection, community involvement and employment.

 

This Information  Directory is provided to assist you in having a more comfortable stay and to better acquaint you with the Mystras Grand Place Resort & Spa.  

 

Guest Services

 

Check in – Check out

Check in time is from 15:00.

Please contact the reception if you require your room after the official checkout time of 11:00. There is an additional charge for extension of your stay until 18:00. Express check out is available under request.

 

Reception

Reception is available 24/7.

 

Pillows

Several types, hypoallergic pillows are available upon request.

 

Bathrobes

For the comfort of your stay, you will find bathrobes and extra pillows in your wardrobe. If you wish to purchase a bathrobe, kindly contact the Reception.

 

Pressing

For your convenience, you will find an iron and ironing board in your wardrobe.

 

Fridge

Each room is equipped with a small fridge which can be stocked with drinks and snacks upon request.

 

Mini Bar

Each room is equipped with complimentary bottles of water.

 

Safe Deposit Box

According to Article 835 of the Greek Civil Code, the hotel cannot be held responsible for any loss of money, jewelry or any other valuable possessions belonging to our guests. However, for better protection of your valuables, there is a safe in your room, at no extra charge.  Should you require further assistance, please contact the Reception.

 

Baby Cots

They are available upon request.

 

Housekeeping

Please contact the Front Desk if you require a new clean bathrobe or extra towels, pillows or blankets.

 

Laundry

In case you have clothes for cleaning or ironing you can give them to your maid or you can contact the housekeeping department. Clothes handed in by 9:00 will be returned by 17:00 the same day except Sundays and Holidays.

For your convenience you will find iron and ironing board in the closet of your room.

 

Fireplace

Our suites are equipped with fireplaces.

 

Lost & Found

If you lost something during your stay, please contact the housekeeping department or the front desk.

 

Baggage transfer service

Please contact the Reception for luggage pick-up and storage. Our porter will be happy to carry your luggage to and from your room.

Baggage storage service in a separate area.

 

Electricity

Power supply in your room is 220 volts.  Should you require an adaptor do not hesitate to contact the Front Desk. The socket in the bathroom should be used exclusively for electrical razors.

 

Fire Emergency

Please read the fire precautions notice and directions located on the back of the door of your room. If for any reason you suspect fire call the Front Desk immediately. If you hear the fire alarm, evacuate your room at once. Do not use the elevators. Fire extinguishers can be found in each room.

 

Heating/Air Conditioning

The hotel has full central heating/air conditioning. Each room has a thermostat control in order to adjust the temperature as you wish.  Please keep in mind that doors need to be closed for the system to operate. Should you require any further assistance please contact the Front Office.

 

Pharmacy

Please contact the Reception.

 

Telephone Services

Please see the Telephone Services section of this Information Directory for country code listings.

 

Satellite television

All rooms have a satellite tv.

 

Wake-up service          

For wake-up calls please contact the Front Desk.

 

Dry cleaning – washing – ironing service for customers’ clothes

 

Daily cleaning of rooms, daily change of bed linen and bathroom linen

Second cleaning service (turndown) every night as an additional room check

Change of towels on request (in addition to the daily change – on request).

 

Breakfast

The breakfast is served in our restaurant “Elia” from 07:15 – 10:30 every day.

Early breakfast service is also available.

Possibility of serving breakfast in the rooms.

 

Restaurant – Bars

Our restaurant “Palataki” offers a creative Greek Mediterranean cuisine.

It is open from 13:00 -16:00 for lunch and 18:30 -23:00 for dinner every day.

Our restaurant “Elia” offers breakfast from 07:15 – 10:30 every day.

Our restaurant “Georgia΄s Restaurant” offers a creative Greek Mediterranean cuisine. It is open from May until September.

The “Byzantino Cafe” offers signature cocktails, light snacks and delicious desserts from 9:30 – 24:00. **

The pool bar “Doukato” is open from May until October from 09:00 – 23:00.

 

Providing food or breakfast to customers in special packages, if requested.

 

Room Service

Room Service is available 24-hour.

 

Baby Sitting                       

If you require babysitting services, please contact the Front Desk in advance.

We are dedicated to your children’s safety, kindly advise us of any concerns you might have.

 

Banks           

ATM machine at the site.

 

Beauty center

The beauty center is located in the main building and is open from 10:00 – 20:00.  The following services are provided:  face treatment, manicure, pedicure, make up, waxing and hair treatments.

 

Business Center

The Business center is located adjoining to the reception desk and is open around the clock. Is equipped with computer, printer, photocopy and scan machine.

 

Credit Cards  

We accept Mastercard and Visa. All credit arrangements must be stated upon registration. Guest wishing to charge their accounts to anyone other than themselves must have this arranged prior to arrival.  Kindly note that personal checks cannot be honored. The hotel will seek pre-authorization on all credit card payments. A credit limit is established for all our guests on arrival. Should this limit be exceeded during your stay, we will require further authorization and we will inform you accordingly.

 

Doctor

If you need any medical assistance, please contact front desk.

 

Hotels Shops

In our hotel there are shops with traditional and local products and gifts. The shops will remain open, daily from 09:00 to 19:00. Outside opening hours, please contact the reception.

 

Internet access

Free wireless (wi-fi) and wired (ethernet) internet is available in all rooms and public areas of the hotel.

 

Laptop or tablet

Laptops or tablets are available upon request.

 

Meeting & Conventions

There are 3 meeting rooms with a capacity of 15 to 600 persons which are perfect for all types of business functions. Please contact the Front Desk for further information.

 

Parking Facilities

Parking available in an adjacent parking lot. The service is provided free of charge. Parking is available in the car park of the hotel. Also bus station is available in our hotels parking area.  Driver’s service is also available.  Please remember not to leave any valuables in your car.

 

Power charging charger for electric cars

 

Jewelry store

 

Rejuvenation and wellness center

The Karam Spa  is located in the main building and is open from 10:00  until 20:00.  There is sauna, steambath, jacuzzi and massage room.

 

Swimming Pools & Spa        

Guests of our hotel are welcome to use the facilities of our hotel. This includes 2 outdoor pools (for adults and for children), indoor jacuzzi*, fitness center and spa, sauna and hammam.

Outdoor swimming pool opens 09.00-19.00 (Closed on Winter).

 

Tennis

Four professional floodlit tennis courts are available. Tennis rackets and tennis balls are available at the Reception.  For reservations, please contact the Reception.

 

Weddings

Our team of experts will be happy to assist you in planning your special occasion to perfection to ensure the creation a unique dining experience. Kindly contact the Concierge for assistance.

 

Pets

Thank you for your understanding! Pets are not allowed in the hotel.

 

Petrol Stations

Petrol stations are open daily from 7:00 to 21:00 except for Sundays and Public Holidays from 7: 00 to 18:00. The nearest petrol station is located outside the hotel.

 

Airport, port and bus station transportation

The hotel is 245 km away from the “Eleftherios Venizelos” Athens Airport, approximately 2.5 hours by car and 95 km from Kalamata’s airport, about an hour’s drive.  Also the nearest port Gytheion is 45 km away and the nearest central bus station in Sparta, is 7 km away. Please contact the front desk if you need to arrange transportation.

 

Airline Information & Tickets

The Concierge will be pleased to reserve or confirm all your transportation needs.

 

Concierge

The concierge is located adjoining to the reception and will be happy to give you any information you may ask.

 

Excursions

You may book excursions to visit important archeological sites. Contact the concierge to book different types of tours.

 

Hotel Reservation

Planning a return visit to our hotel? We will be pleased to make your reservation. Kindly contact the Reception.

 

Sightseeing Tours

Please contact the Concierge.

 

Sparta transportation

For your transportation to and from Sparta there is a bus stop outside the hotel.

 

Taxi

Should you require a taxi, please contact the Doorman or the Front Desk.

 

Flowers

Should you wish to order flowers please contact the Reception.

 

Guest Relations

Guest Relations will be happy to assist you with any special request you may have.

 

Email Services

The hotel email address is [email protected]

 

** Kindly contact the Front Desk for further information about the available  hours

                                                            

TELEPHONE SERVICE

DIALING INFORMATION

Direct Dial Calls

From one room to another room Please dial the 3-digit room number

Local Calls 9 + number or 9 + mobile number

International Calls 9 + 00 + Country Code + City Code + Number

Front Desk Fixed Button or 0

Room Service Fixed Button or 131,134